May 10, 2012
Leading by example as a manager by using solution-focused principles
It can help a lot when the way managers talk with employees is congruent with the way employees are expected to talk with clients. In the past, when we trained employees, we often heard remarks like: "Our team leaders should learn this too! When will you train them?"
When managers will have learned solution-focused techniques which they can apply in their conversations with employees the motivation of employees to work according solution-focused principles is likely to be enhanced. It will feel like the manager is leading by example.
Question: What are you experiences with this topic?